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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
keg312
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Start and end of lines slanting down - Envy 5000

HP Recommended
Envy 5000 All In one - model 5052
Microsoft Windows 10 (64-bit)

I've run the align print head multiple times.  I've looked for firmware updates and removed and re-added the printer multiple times.  But I'm getting a chronic behavior where at the beginning and end of some lines the first or last couple of letters are sloped at an angle.    

 

Sample of issueSample of issue

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @keg312,

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page-

  1. Load plain white paper in the tray.

  2. Print the report.

    • Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Reports, and then touch Print Quality Report or similar.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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keg312
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Howdy.  Print quality pic is below.  

 

Print Quality ScanPrint Quality Scan

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Jay_G24
HP Support Agent
HP Support Agent
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The report looks good.

 

What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Let me know!

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