Start of Scan Doctor fails

[Rschnauzer]

Start of Scan doctor fails with error messages.
Which Microsoft runtime service is required for scan doctor?

Following the details to the two log messages:

Spoiler

Anwendung: HPDiagnosticCoreUI.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.IndexOutOfRangeException
bei HPDiagnosticCoreUI.ViewModels.UserOptInViewModel..ctor()

Ausnahmeinformationen: System.Windows.Markup.XamlParseException
bei System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
bei System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
bei System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
bei System.Windows.Application.LoadComponent(System.Object, System.Uri)
bei HPDiagnosticCoreUI.Views.UserOptInView.InitializeComponent()
bei HPDiagnosticCoreUI.Model.StartupCheckManager.PerformStartupCheck()
bei HPDiagnosticCoreUI.App..ctor()
bei HPDiagnosticCoreUI.App.Main()

Name der fehlerhaften Anwendung: HPDiagnosticCoreUI.exe, Version: 5.6.4.10, Zeitstempel: 0x621f8574
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.1620, Zeitstempel: 0xa3eae062
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0012b922
ID des fehlerhaften Prozesses: 0x2008
Startzeit der fehlerhaften Anwendung: 0x01d845b2c10e9cbd
Pfad der fehlerhaften Anwendung: C:\HP\Diagnostics\PSDR\HPDiagnosticCoreUI.exe
Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll
Berichtskennung: 504a5009-6e17-4ade-87fe-b692c900cd94
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

[Rschnauzer]

The problem still exist .  New Installation of Scan doctor does not help.
Has no one a tip how to solve the problem with HPDiagnosticCoreUI.exe?

Best Regards
Rschnauzer

[sandytechy20]

@Rschnauzer

Welcome to the HP support community.

Could you elaborate on the issue for better understanding? 

[Rschnauzer]

Thanks,

but I am not able to give additional informations to the Windows Log information.
The log entries give exact the failing modules.

Best regards,
Rschnauzer

[Rschnauzer]

Automatic HP Update check also fails.
Printing and scanning works fine.
Best Regards,

[sandytechy20]

@Rschnauzer

This seems to be a driver issue.

Uninstall the printer driver from the root level and reinstall the driver and print and scan the doctor to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Here is the link to download the driver and PSDR:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.