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‎05-25-2025 07:17 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3302fdw
Operating System: Microsoft Windows 11

I am getting pop-up with the message HPTBFX has encountered an error. I have re-started my Windows 11  PC and LaserJet MFP 3302fdw with no success of getting rid of the message. Way to fix this? please

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1 REPLY 1

‎05-27-2025 03:40 AM

HP Recommended

@SamMK12, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding HPTBFX Error Message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

The error message "HPTBFX has encountered an error" can be indicative of a problem with the HP software or the printer driver installed on your PC. Here are some steps you can take to potentially resolve the issue:

Update Printer Drivers

Make sure you have the latest printer drivers installed for your HP LaserJet MFP 3302fdw. You can find and download the latest drivers from the HP Customer Support - Software and Driver Downloads page.

Reinstall Printer Software

Uninstall the current HP printer software and drivers from your computer, then reinstall them:

Uninstall HP Printer Software:

  • Go to Settings > Apps > Apps & features.
  • Find your HP printer software in the list and click Uninstall.

Reinstall HP Printer Software:

  • Download the latest version of the software from the HP Customer Support page.
  • Follow the installation instructions provided.

Run HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor that can diagnose and fix many printing and scanning problems:

Download HP Print and Scan Doctor:

Follow the On-screen Instructions:

  • This tool will guide you through the steps to diagnose and resolve issues.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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