Static IP address change

RDM362 · ‎01-29-2019

I am trying to assign a static IP to my 6700 wireless printer so I can connect to my Google WiFi mesh network but the printer does not seem to want to retain the change. Where am I going wrong?

Dragon-Fur · ‎01-30-2019

@RDM362

Take a look at this thread:

HP Photosmart printer and Mesh WiFi

There is a bit of "back and forth" (several posts) - it only takes a few minutes to scan through the content. Most of the important information is near / around the "green" solution post.

Essentially:

You have to respect the subnet that Google is using - that is, if your mesh network is using 192.168.86.xxx, then your printer must be on 192.168.86.xxx, too.

Assign a static IP for the printer Outside of the DHCP range used for your other devices (computers, etc).

After you set the static IP for the printer, Restart the computer and log in.

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Dragon-Fur

RDM362 · ‎01-30-2019

Thanks for the prompt reply. I understand about having to set the static IP and correct subnet. My problem is that when I attempt to set the manual IP info the 6700 HP will not save the new settings. Don't know what I am missing here.

Dragon-Fur · ‎01-30-2019

@RDM362

I don't know what process you are using to manage the IP address on the printer.

Following is a small example of the help that is available in your printer How-to and Troubleshooting categories.

Software and Firmware

The Full Feature Software for the Printer is (at this writing) a bit over three years old. This is not "OLD and dead" software; it is getting into the territory of "not great".

HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver

The Firmware (at this writing) is relatively up to date. The latest version: 1827D

If you have not done so, at some point, consider uninstalling the printer software > Restart computer > Download-save-install a fresh copy of the software. Assuming the router has assigned the static address to the printer, the connection might just fall into place and save other steps.

See what the printer and the computer think of the setup

If the IP "goes back" to the same starting IP address each time it loses the new address, that address may be stored elsewhere as the "to be used" static address. For example, assigning the static IP on the router should prevent the printer from "back tracking" unless you have assigned a different static address on the printer and the two are in conflict.

If you have "other" printers installed - and if these were installed recently - there might be a conflict with the "other" printing device. If all else fails, uninstall that "other" printer while you work on this issue.

Printing a Network Configuration Page

On the computer - Web Services (if available)

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Properties > Web Services

If Web Services is connected, the webpage will be available as a link to the Embedded Web Server (EWS)

This serves two purposes, one of which, is simply providing you an easy-access method to open EWS and the other as a means to let you know what the printer thinks is the correct connection.

Manage Printer > EWS

Assuming you can use the Embedded Web Server (EWS) to connect to your printer on your browser, you can use EWS to configure your printer's connection to your network, including the SSID, the security (AES), and the IP Address.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Example

HP_8630_EWS_Network_Static_IP_1

HP_8630_EWS_Network_1C

Configure the settings for Static Wireless Connection

Learn more about setting a static IP - FAQ

Open Section "Wireless connection issues"

Hints:

If your router supports both 5GHz and 2.4GHz, give each bandwidth its own (separate) SSID (network name).
Make sure the router is broadcasting on both bandwidths
Assign the printer to the SSID for 2.4GHz

Reference

HP Wireless Printer Center – Reconfigure / Replacing your wireless router

Reset the wireless network and start over

Touch the Setup icon
Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

Reference No Connection after Router or Wi-Fi Settings Change

Use the Doctor to sort what is wrong with the connection

(I am not sure how the Doctor will respond to a Mesh network.)

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
- If your printer in not in the list, turn it off and on, and then click Retry.
- If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print. If the printer remains offline, continue to the next step.

Reference

The Doctor: HP Print and Scan Doctor for Windows

Links to: HP Printers - Using HP Print and Scan Doctor (Windows)

Read about the connection setup and possible issues in the User Guide

The manual was written before the advent of Mesh networks (at least for home use). The help you find here is for basic wireless management and troubleshooting.

User Guide

Chapter 8 - Solve a problem > Solve Wireless problems - Starting on Page 118

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP Officejet 6700 Premium e-All-in-One Printer series - H711