Still getting error after loading toner on hp1202w printer

[geedmo]

My printer stopped printing and ask for 2+ toner cartridges.  I put 2 tubes of toner in the printer and it still has an orange triangle where the level is indicated.  A flashing orange "!" symbol on the control panel.  The printer will not function.

[VikramTheGreat]

Hi @geedmo, 

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

A flashing orange light on an HP Neverstop Laser MFP 1202w printer usually indicates a paper jam, an issue with the toner level (even though it's a "neverstop" design, there might be a sensor malfunction), or a potential problem with the printer's internal mechanism; check for any paper jams, ensure the toner reservoir is properly installed, and if the issue persists, please try the below steps

Please remove the Cartridges from the Printer if possible and try Hard Reset do keep us posted to help you better

** Hard reset :
1. Turn the printer On, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer --> install it back and check

Please update the Firmware the link will help on how to update the firmware on the printer or devices: Click here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @geedmo,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support