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Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎06-27-2020 05:53 AM

HP Recommended
Product: HP Envy Photo 6234
Operating System: iOS

Hi, I have the above printer that is about 18 months old. It comes up with a black cartridge error.

I have done all the necessary checks, cleaned contacts, resets.

I have installed a brand new cartridge but still the same error.

Any ideas are appreciated as don't really want to throw it away as it's not that old.

Thankyou        (at wits end)

1 REPLY 1

‎06-27-2020 06:38 AM

HP Recommended

Dear Dgs54,

 

As both black cartridges are not working with your printer, that leads me to believe the issue is with your printer, and not the ink. If you have an HP extended warranty, or CarePack warranty, then I would suggest contacting HP Support, or visiting https://www8.hp.com/us/en/contact-hp/contact.html. As you have owned your printer for 18 months, the standard limited warranty included with your printer has most likely already expired. If you do not have an extended warranty, then I would suggest carefully cleaning the copper contacts on the printer. These are found where the cartridges are inserted. Unplug the printer prior to doing this, and take caution to not damage your printer. If this does not work, then you may need to purchase a new printer.

 

Have a nice day!

 

Evan

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