Stopped - 'filter' failed message

[Tavali]

My print jobs have suddenly stopped working. The message reads;

Stopped - 'filter' failed

What to do?

Using MacOS High Sierra with an OfficeJet Pro 6978

[The_Fossette]

@Tavali

I reviewed your post and I understand that you are getting an error when you try printing from your Mac computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you remove the printer from your computer and then download HP Easy start from the below link and add the printer and check whether the issue is resolved.

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[paulhasak]

I followed your suggestions and still have the problem. I know it's the HP printer because when I use a Canon, there is no problem.

[Tavali]

Thanks. I already had Easy Start software from HP. I resolved the issue by removing the printer from the list of printers in System Prefs, and then re-added it. That did the trick.

[The_Fossette]

@Tavali

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!