Stripes in color printing

[rcharit]

The printer started to print in stripes the color parts, I  get "white spots of 1 x2  cm in the color parts. It happens in most of the colors. Replaced all printing heads a week ago, no change. Using original printer heads and made the heads cleaning twice. 

[Jeet_singh]

@rcharit,

Welcome to HP Support Community,

Have you tried to clean the ink cartridge contacts as well as clean the print head?

Have you tried to Print the Print quality diagnostic page and then evaluate the results.

Let's try these steps here: 

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

Evaluate the report for any defects. 

• If there are defects found, try the steps mentioned in this document. 
• If there are no defects, try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor  

Step 2- Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please enter the product number and then select the correct Operating system and version of Windows before downloading and installing the full feature software).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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