Stuck in Print Preview loading

[Shah9785]

I have downloaded the HP Smart app on my phone, which is on Andriod 15 OS. I am trying to print photos to the HP Envy 6020e All-in-One Printer. Upon selecting the photo and clicking print preview, it's stuck at the loading without proceeding to the next step. Any idea how I can resolve this? 

[zoey7886]

@Shah9785, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Print Preview Loading Issue on Android HP Smart App! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're experiencing issues with the HP Smart app being stuck in the Print Preview loading stage on your Android device, here are some steps you can take to resolve the problem:

Check Your Network Connection:

• Ensure your phone and printer are connected to the same Wi-Fi network. A stable connection is crucial for the app to function correctly.

Update the HP Smart App:

• Ensure that you have the latest version of the HP Smart app. Check for updates in the Google Play Store and download them if available.

Restart the App:

• Close the HP Smart app completely and reopen it. Sometimes, simply restarting the app can clear temporary issues.

Restart Your Phone and Printer:

• Turn off your Android device and the HP Envy 6020e printer, then turn them back on. This can help reset any minor connectivity issues.

Check Printer's Status:

• Make sure the printer is turned on, connected to Wi-Fi, and ready to print. You can check the status through the printer's control panel.

Reinstall the App:

• Uninstall the HP Smart app and then reinstall it from the Google Play Store. This can resolve any app-specific issues by refreshing the installation.

Clear Cache:

• Go to your phone's settings, find the HP Smart app under "Apps," and clear its cache. Clearing the cache can remove any corrupted files that might be causing the issue.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,