Stuck in reboot

[loanslayer13]

My printer is stuck in reboot mode with a full line and one dot. Ever since my internet went out. It is back up but I have not been able to get my printer to work since. Not sure if they are related. 

[Raj_05]

Hi @loanslayer13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Photo 7855 printer is stuck in a reboot mode, here are some steps you can try to resolve the issue.

Power Cycle the Printer

• Turn Off the Printer: Unplug the printer from the power outlet.
• Wait: Leave it unplugged for about 1-2 minutes.
• Plug It Back In: Reconnect the power cord and turn on the printer.

Check for Firmware Updates

• If the printer powers on, check for any firmware updates:
  • Open the printer’s control panel.
  • Go to Setup > Printer Maintenance > Update the Printer (if available).

Reset Network Settings

• If the printer turns on, you can try resetting the network settings:
  • From the control panel, go to Setup > Network > Restore Network Settings.
  • Reconnect the printer to your Wi-Fi network.

Factory Reset

• If the previous steps don’t work, you may need to perform a factory reset:
  • With the printer powered on, press and hold the Cancel and Wi-Fi buttons simultaneously until the printer restarts.
  • Follow the prompts to set up the printer again.

Additional Tips

• Ensure that the printer is in a well-ventilated area and that there are no obstructions around it.
• Check the printer for any error messages or warning lights, which might provide additional clues about the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support