Stuck in validating

[Robin226]

My printer is stuck in 'Validating...Please wait' after installing a new HP963 cartridge,  I've tried hints on the forum; unplugging and taking out cartridge and cleaning, but nothing works.  Been like this for over 24 hours.

[A_Gayathri · Accepted solution]

Hi @Robin226,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP OfficeJet Pro 9019e getting stuck in the "Validating... Please wait" message, it typically indicates an issue with the printer recognizing the ink cartridges or some software conflict. Since you've already tried removing, cleaning, and reinserting the cartridges, 

here are additional steps you can try to resolve the issue:

1. Reset the Printer

• Turn off the printer and unplug the power cord from both the printer and the wall outlet.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on. This can sometimes reset the internal components and clear validation issues.

2. Check for Cartridge Compatibility

Ensure that the HP963 cartridges are genuine and compatible with your region. Sometimes a mismatch in the regional settings can cause validation errors.

• If the cartridges are genuine, try replacing the cartridge(s) with new ones to see if the issue persists.

3. Clean the Cartridge Contacts and Printhead

Sometimes debris or ink residue can cause connectivity issues.

• Power off the printer.
• Remove the cartridges.
• Use a lint-free cloth lightly dampened with water or isopropyl alcohol to clean the gold-colored contacts on the cartridges.
• Also, clean the cartridge holder contacts inside the printer.
• Let the contacts dry completely before reinserting the cartridges.

4. Update Printer Firmware Update the firmware on an HP printer

Firmware updates can resolve cartridge validation and other issues.

• Visit the HP Support website and check if there is a firmware update available for your HP OfficeJet Pro 9019e.
• Download and install the update, either via the HP Smart app or directly from the printer’s settings (if accessible).

5. Reinstall HP Software and Drivers Software and Drivers for HP OfficeJet Pro 9019e All-in-One Printer

The issue could also be related to outdated or corrupted software on your computer.

• Uninstall the printer from Windows Settings > Devices > Printers & Scanners.
• Download and reinstall the latest HP Smart app and drivers from the HP website for your printer model.

6. Perform a Semi-Full Reset

If none of the above works, you can try a semi-full reset, which restores factory settings but won’t erase your data:

• Turn off the printer.
• Press and hold the Power button while pressing the Cancel button or a combination of keys (specific to your model). Refer to your printer manual or online support for the correct key combination.

Refer to this document: HP OfficeJet Pro 9019e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Robin226]

Thank you all the help and advice, much of which was done.  It was just the one cartridge which was replaced (yellow) but when it was put in, the printer decided not to like the previously OK blue one as well.  The cartridges were bought online as compatible so after your advice about the chip reading, cleaning etc, we bought a pack of HP cartridges from the local electrical shop and this worked.  it is unfortunate they are so expensive at £120 for a pack of 4 (which is around $130.00 - ouch).

Thank you once again.

[A_Gayathri]

Hi @Robin226,

You're very welcome! Thank you for your reply I'm glad to hear that replacing the cartridges with genuine HP ones resolved the issue, though I completely understand the frustration with the cost—printer ink can be surprisingly expensive. At least now the printer is back up and running, and hopefully, it will keep working smoothly for you!
 

If you ever need more help or run into any other issues, feel free to reach out. Best of luck with everything!

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.