Stuck on genuine ink cartridges installed screen

[IceExcalibur]

Hi, I have an HP Officejet Pro 9012. Currently, the problem with the printer is the touchscreen window has a message displayed saying "genuine ink cartridges installed"  and has a button for me to press "ok" however pressing "ok" has no reaction.

Now, I have looked at other threads on this website and found a similar issue that could be resolved by simply unplugging the printers power cable. This did work for about 5 seconds before the message would pop back up again once the printer was powered back on.

I can't even tell the printer to move the ink to the opening for me to remove the ink cartridge. Please help

Any help would be greatly appreciated.

[Jay_G24]

Hi @IceExcalibur,

I'd like to help!

I understand the printer screen is stuck on the "genuine ink cartridges installed" message.

Try the below suggestions-

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, we can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[idokarate]

I have exactly the same issue.

There is nothing that works. Tried unplugging and plugging back in, doesn't work.

What's next? Did anyone get it fixed?