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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-27-2024 01:49 PM

HP Recommended
Product: Hp envy photo 7855

Hp Envy photo 7855 stuck on startup

Category:
1 REPLY 1

‎05-29-2024 12:10 PM

HP Recommended

Hi @SALMT,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP Envy Photo 7855 printer is stuck on the loading screen, there are several troubleshooting steps you can follow to try and resolve the issue:

1. Power Cycle the Printer

  • Turn off the printer: Unplug the power cord from the back of the printer and the wall outlet.
  • Wait for at least 60 seconds: This allows any residual power to dissipate.
  • Plug the power cord back in: Connect the power cord back to the printer and the wall outlet.
  • Turn on the printer: Press the power button to turn the printer back on and see if it completes the startup process.

2. Check for Hardware Issues

  • Inspect for paper jams: Open all accessible panels and remove any paper that might be stuck inside.
  • Check for obstructions: Ensure there are no foreign objects inside the printer.
  • Examine the cartridges: Open the ink cartridge access door and make sure the cartridges are properly installed and that the cartridge door is closed securely.

3. Perform a Hard Reset

  • Turn off the printer and unplug the power cord.
  • Press and hold the power button: While holding the power button, plug the power cord back into the printer.
  • Continue holding the power button for an additional 15 seconds after plugging in the cord.
  • Release the power button and let the printer attempt to restart.

4. Update the Firmware Update the firmware on an HP printer

  • If the printer can reach a state where it can connect to a computer, you might be able to update the firmware.
  • Download and install HP Smart from HP's official website.
  • Follow the instructions to update the printer's firmware through the HP Smart app.

5. Reset the Printer to Factory Settings

  • If the printer menu is accessible, navigate to the Setup menu.
  • Go to Printer Maintenance or Support.
  • Select Restore or Reset and follow the on-screen instructions to restore factory settings.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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