Stuck on "Now Printing Alignment Page"

[bpxwell]

Switched out my ink cartridges to new ones. (They are genuine HP Ink Cartridges (HP-61))

It is just sitting on the "Now Printing Alignment Page". 

I've unplugged it for 1 minute and held the power button for 15 seconds. I've done everything that is on this community to fix it and nothing has yet. If I try and print something it will print and then it'll go right back to "Now Printing Alignment Page". 

[Sneha_01]

Hi @bpxwell,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Step 1: Reset the printer

• Turning the printer off, and then on again might resolve an Alignment failed error message.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Step 2: Complete the alignment process again

• Print a new alignment page.
• Load plain white paper in the input tray.
• Adjust the paper width guides until they rest against the edges of the paper.
• Print an alignment page.
• Control panel (printers with menus): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.
• HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to align the printheads or cartridges.
• HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to align the printheads or cartridges.
• HP Utility (Mac): Click the option to align the printheads or cartridges.

If your printer has a scanner, follow the directions on the alignment page to scan it and complete the alignment.

Now, try updating the firmware. Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support