Stuck on "Printer maintenance is in progress. Do not interrupt." screen.

[cutemax]

Hello,

My brand new HP Officejet Pro 8120e printer is stuck on "Printer maintenance is in progress. Do not interrupt." screen.

Any prints jobs are aborted halfway through and it has done this for hours.

Rebooted multiple times, connected to wall socket, connected directly to router via LAN. Nothing helps.

This is getting to a point where I'd just return the product.

[A_Gayathri]

Hi @cutemax ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your new printer that's not working properly. Since you've already tried some troubleshooting steps without success, here are a few additional things you can try:

• Reset the printer: Most HP printers have a reset option that you can access through the printer's control panel or settings menu. Look for a "Reset" or "Restore Factory Defaults" option and try resetting the printer to see if it resolves the issue.
• Update firmware: Sometimes, printer issues can be resolved by updating the printer's firmware. Check HP's website for any available firmware updates for your specific printer model and follow the instructions to update it. Update the firmware on an HP printer
• Check for paper jams or obstructions: Even if the printer doesn't indicate a paper jam, it's worth checking all areas of the printer for any stuck paper or other obstructions that might be causing the issue.

Refer to this document: HP OfficeJet Pro 8120 All-in-One Printer series user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.