Suddenly unable to print to HP Photo Envy 7155

[DawnZephyr]

A few days ago I suddenly lost the ability to print from my Windows 10 computer to my HP Envy Photo 7155. My computer is still running Windows 10 version 1909, and the printer has the current 2010A firmware version.

Initially Windows Printers and Scanners said the driver was unavailable, while HP Smart said the printer was present, but not installed. I ended up completely uninstalling the printer, removing it from the application list, removing it in the Printers and Scanners menu, and then going into Print server properties and removing the driver. I then used HP Printer and Scanner doctor, which installed and configured the printer. Now both Windows and HP Smart identified the printer as properly installed.

Since then, however, absolutely anything I try to printer generates a generic "There was an error printing...." message, and the printer queue shows the document with "Error - printing". I've tried both Windows troubleshooter and HP Printer and Scanner doctor, and both say there are no problems. I've uninstalled and reinstalled the printer, restarted everything, tried compatibility mode (under which the driver couldn't even be installed), and the end result remains the same. The computer and HP Smart show a printer ready to go, but every document (including Test Prints by the Printer Doctor) generate an error that requires me to delete it from the queue. I do know it's NOT a hardware issue, though, as printing via the printer's email address worked. 

[TEJ1602]

@DawnZephyr, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

Additionally, if the printer is connected wireless, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Keep me posted. 

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