• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-16-2020 03:22 PM

HP Recommended
Product: Laserjet M254dw
Operating System: Microsoft Windows 10 (64-bit)

Took update to printer software last week, now it will not recognize my 3rd party ink cartridges that were working fine for 9+ months prior to the update. Have gone to HP support and told to buy new HP cartridges for $475 - that was the only advisement from support. Spent most of my work day researching online only to find this is a typical HP move - firmware update that negates any non-HP ink. Despite work arounds from 2016, 2017 and 2018 similar situations - there is nothing that has fixed my worthless, 9 month old HP laserjet printer. My ability to work is greatly impacted and need help!

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-19-2020 05:29 AM - edited ‎11-19-2020 06:46 AM

HP Recommended

Dynamic security enabled printer. This Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

To use your printer with a 3rd party supply you will need to downgrade the latest firmware to the previous one. 
I know how to do it, but HP probably wont be happy to tell you how. If you are tech savvy un google around a bit you can find the solution. 

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-19-2020 05:29 AM - edited ‎11-19-2020 06:46 AM

HP Recommended

Dynamic security enabled printer. This Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

To use your printer with a 3rd party supply you will need to downgrade the latest firmware to the previous one. 
I know how to do it, but HP probably wont be happy to tell you how. If you are tech savvy un google around a bit you can find the solution. 

Just a electronics enthusiast trying to fix everything.
If this reply was helpful, click on the "yes" below to let others know. 🙂
If i solved your problem, please mark your thread solved:)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.