-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- an Re: Supply Problem Error - Help!
Create an account on the HP Community to personalize your profile and ask a question
11-14-2020 01:08 PM
My printer started an auto update of firmware. Partially through, the update appeared to stop and now receiving "Supply problem" error message with "question marks" on all 4 cartridges. The cartridges were a few months old and have had no problem printing until the firmware update. I have since replaced all cartridges with the same issue. Has anyone seen this and can you suggest how to fix?
11-15-2020 11:17 AM
Hello,
Kindly check your INBOX ( click the ENVELOPE icon on top right of this page ) for steps that should fix the issue.
Let me know if the steps worked for you.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
11-15-2020 12:24 PM
Hello,
Kindly check your INBOX [ click on the ENVELOPE icon on top-right corner of this page ] to access steps that should fix.
Let me know if it worked for you.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
11-15-2020 01:15 PM
Hello Kristimay,
I'd suggest to disable IPv6 and DHCP6.
In order to disable IPv6 on the Printer, use a web browser to navigate to the IP Address of the Printer. Once there, click on the networking tab, choose Networking Settings. There you will see a checkbox that says "IPv6". Uncheck that box, similarly uncheck the DHCP6 and click apply.
Now connect printer on network ana check if error still persist.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
11-15-2020 02:10 PM
Turn off the printer.
Wait for 30 seconds
Now power on the printer.
It should work
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Didn't find what you were looking for? Ask the community