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‎11-14-2020 01:08 PM

HP Recommended
Product: HP LaserJet Pro MFP M281fdw

My printer started an auto update of firmware. Partially through, the update appeared to stop and now receiving "Supply problem" error message with "question marks" on all 4 cartridges. The cartridges were a few months old and have had no problem printing until the firmware update. I have since replaced all cartridges with the same issue. Has anyone seen this and can you suggest how to fix?

Category:
11 people had the same question
19 REPLIES 19

‎11-15-2020 11:17 AM

HP Recommended

Hello,

Kindly check your INBOX ( click the ENVELOPE icon on top right of this page ) for steps that should fix the issue.

Let me know if the steps worked for you.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎11-15-2020 12:20 PM

HP Recommended

Can you send me what you recommended as i am having the same issue. Thx

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‎11-15-2020 12:24 PM

HP Recommended

Hello,
Kindly check your INBOX [ click on the ENVELOPE icon on top-right corner of this page ] to access steps that should fix.
Let me know if it worked for you.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎11-15-2020 01:09 PM

HP Recommended

can you send this to me as well? I have the same problem.

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‎11-15-2020 01:15 PM

HP Recommended

Hello Kristimay,

I'd suggest to disable IPv6 and DHCP6.

In order to disable IPv6 on the Printer, use a web browser to navigate to the IP Address of the Printer.  Once there, click on the networking tab, choose Networking Settings.  There you will see a checkbox that says "IPv6".  Uncheck that box, similarly uncheck the DHCP6 and click apply.

Now connect printer on network ana check if error still persist. 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎11-15-2020 01:34 PM - edited ‎11-15-2020 01:47 PM

HP Recommended

ok i have disabled the ipv6 and the dhcp6. and I am still getting the error on the printer. what is the next suggestion.?

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‎11-15-2020 02:10 PM

HP Recommended

Turn off the printer.

Wait for 30 seconds

Now power on the printer. 

It should work

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎11-15-2020 02:13 PM

HP Recommended

still showing supply problem on the printer. what am i missing?

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‎11-15-2020 03:08 PM

HP Recommended

Can you send me what you recommended as i am having the same issue. Thx

Was this reply helpful? Yes No
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