Supply Problem error message

[GeorgeMom]

on 11/26/20 printer was working.  We left house a few hours later returned and had Supply Problem error message with a "?" over each color indicator in display.  No one was home to bother printer, etc.  I have unplugged printer numerous times and checked & double checked cartridges are in tight, etc.  How could it be working and then not working.  All 4 cartridges are off brand, but never had problem the entire time (2 years) we've owned printer.  all 4 colors replaced in August 2020.  I cannot get it to print anything or give me a supply status report.  

[jabzi]

Hello,

Please click  https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...  to access the steps that should resolve the issue .

[SThuet]

Hello Jabzi,

I am having this same problem, except it's on an HP Color LaserJet Pro M180. I tried the steps you outlined here, but no luck. Is there something different for this series?

TIA!

[GeorgeMom]

I have a LaserJet Pro MFP M180NW printer that is getting the error message.  I do not get an error code 79.  My simply says Supply Error message as stated in my original post.  

[SThuet]

Same as me, GeorgeMom! No 79. And it just happened one day, like yours. I found something that said - Replace cartridges immediately, so I think it may have to do with off-brand toner. So frustrating!

[GeorgeMom]

With the Supply Problem and ? showing across the display error on the printer, has anyone had success in replacing the toner cartridges from off-brand to HP brand to fix this?  Don't want to try this if it is not the solution.  Very expensive.  Funny how printer worked, then a few hours later got this message and no one was home or on our computer using the printer.

Very frustrating.