Supply System Problem HP Office Jet 9010 series

[zw0226]

I recently replaced the ink cartridges of my HP printer and am getting a "Supply System Problem" error that lists the three color cartridges that will not clear. I have been all over the forums here and tried each of the different solutions to no avail. The printer is about a year old and is barely used, so Im at a loss at what to do. 

[sandytechy20]

@zw0226

Welcome to the HP support community.

I understand that you are getting "Supply System Problem" error, I am glad to assist you.

Reset the printer

Resetting the printer might clear the error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to the HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[zw0226]

I had already tried these solutions but did so again up your recommendation, and it did not work. The 'Supply System Problem" error has not gone away and is still telling me there's an issue with the three color toner cartridges which are all brand new HP brand ink.

[sandytechy20]

@zw0226

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.