Supply System Problem error

[PECW]

What is the fix if the old cartridge is already thrown out? No fix?

[Little_Toot]

This is how I've started replying to all of their "HELP" comments

HP have found a solution to make more money. Planned redundancy by changing the code on the printer cartridge. Thus making consumers buy new printers. If this isn't the case, why is everyone having the exact same issue, WITH NEW CARTRIDGES????

My printer has been unplugged for about a month. I'm going to see if that has changed anything. Bought a new. Not HP though😂😎

[Peter9789]

I have a HP Office jet 9010e. I have replaced the ink cartridges with original HP cartridges from office works. I have read pages and pages of fixes and commentary and sat here trying to get my printer to work. All to no avail …. Error message “there is a problem with the supply system.”

For me it’s the Cyan cartridge. The printer is probably 12-18 months old and I have just spent over $300 on a new set of cartridges. Is there a real solution from HP

[LCMA]

What are you sending in a private message that you aren't sending to the rest of us WITH THE SAME ISSUE!

[LCMA]

I love how someone marked "accepted solution" and it's a "private link." How is this problem solved when every day there is someone else complaining about it?

[ohenrylane]

I too have this problem and tried to clear the vents.  I replaced all of the cartridges.  Never had this problem before.  Very frustrating and wondering too if the printer is toast.  I love this printer so it would be great if there is a better fix for it!

[Hawks_Eye]

Hi @ohenrylane 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Waltg111]

I believe it must be a firmware error caused by a recent update. Believe hardware and cartridges are good and firmare checking for non HP cartridges is messed up.

[Viviane32]

Were you able to resolve your issue?  I'm having the same issue with my Cyan cartridge.  Replaced 2X with a new cartridge. 

[LindaRocco]

Hi Viviane32,

I bought another printer. I couldn't spend months trying to get my other printer to work as I needed a way to print. As far as I can tell the problem has not been resolved. I'm not sure how old your printer is but if it is still under warranty then you might be able to get some help. If not, like most of us, you don't have a lot of choices. If you find a solution that actually works please let the HP Community know as we would love to see this issue resolved!