Supply System Problem error

[Sulana]

I have had the same issue but with both cyan and magenta cartridges and they are genuine. Tried everything they said to try including the factory reset and nothing. This is absolutely unacceptable by HP. They are of no help at all. Only generic solutions and same things over and over. It does seem as though they do not intend on solving the problem but really trying to get persons to purchase another printer. I will not be purchasing another HP printer. 

[PECW]

What is the fix if the old cartridge is already thrown out? No fix?

[Little_Toot]

This is how I've started replying to all of their "HELP" comments

HP have found a solution to make more money. Planned redundancy by changing the code on the printer cartridge. Thus making consumers buy new printers. If this isn't the case, why is everyone having the exact same issue, WITH NEW CARTRIDGES????

My printer has been unplugged for about a month. I'm going to see if that has changed anything. Bought a new. Not HP though😂😎

[Peter9789]

I have a HP Office jet 9010e. I have replaced the ink cartridges with original HP cartridges from office works. I have read pages and pages of fixes and commentary and sat here trying to get my printer to work. All to no avail …. Error message “there is a problem with the supply system.”

For me it’s the Cyan cartridge. The printer is probably 12-18 months old and I have just spent over $300 on a new set of cartridges. Is there a real solution from HP

[LCMA]

What are you sending in a private message that you aren't sending to the rest of us WITH THE SAME ISSUE!

[LCMA]

I love how someone marked "accepted solution" and it's a "private link." How is this problem solved when every day there is someone else complaining about it?

[ohenrylane]

I too have this problem and tried to clear the vents.  I replaced all of the cartridges.  Never had this problem before.  Very frustrating and wondering too if the printer is toast.  I love this printer so it would be great if there is a better fix for it!

[Hawks_Eye]

Hi @ohenrylane 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your device? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[LCMA]

Hey @Hawks_Eye! How about helping everyone else on here complaining about the same supply system error?

[Hawks_Eye]

@LCMA,

Absolutely, I am here to take you through the steps which should help you!

The “Supply System Problem” message typically points to an issue with how the printer is recognizing the ink or toner cartridges. Even genuine HP cartridges can trigger this if there’s a communication glitch, chip issue, or contact problem. 

Here's a consolidated fix strategy based on HP’s official guidance and community-tested solutions:

🛠 Universal Fixes for “Supply System Problem” on HP Printers

1. Power Reset the Printer

• Turn off the printer and unplug it from the wall.
• Wait 60 seconds, then plug it back in and power it on.
• This clears temporary memory faults.

2. Reseat the Cartridges

• Open the cartridge access door.
• Remove each cartridge and inspect for:
  • Protective tape still attached
  • Ink leaks or damage
  • Dirty or bent chip contacts
• Gently clean the metal contacts on both the cartridge and printer with a lint-free cloth.
• Reinsert cartridges firmly until they click into place.

3. Check Cartridge Compatibility

• Make sure the cartridges are genuine HP and match your printer model.
• Some printers reject third-party or region-mismatched cartridges.

4. Update Firmware

• Use the HP Smart app or the printer’s Embedded Web Server to check for firmware updates.
• Outdated firmware can cause cartridge recognition errors.

5. Try a Different Cartridge (if available)

• If you have a spare or older cartridge, try swapping it in to see if the error clears.
• This helps isolate whether the issue is with the cartridge or the printer.

Let’s get this sorted for everyone.

Thanks,

Hawks_Eye