Supply System Problem with HP OfficeJet Pro 9018

[Seacell]

I posted about this problem back in May 2021 (see below). This Supply System Problem recurred this week. In May, the error was resolved by installing a new cyan cartridge. Today, I installed a new cyan cartridge and it’s still showing me the same error message. I’m out of troubleshooting ideas. It shouldn’t be this inconvenient, time-consuming and costly to operate a printer that wasn’t dirt-cheap and only over a year old.

From 5.8.2021

Today, 1 year and 26 days old printer (HP OfficeJet 9010) gave me a "Supply System Problem" issue. Next week is finals week, so obviously, as an instructor and a mother of two boys on remote learning with a husband completing a master's program, this issue is a huge one, to say the least.

This morning, the printer was working fine. I was prompted to replace the cyan cartridge, and I did. After replacing the cartridge, the printer displayed the "Supply System Problem." I looked up the troubleshooting tips on the hP website and followed all of them, except for one, to no avail. The only step I couldn't carry out was to replace all of the ink cartridges. I usually order a new cartridge after installing one, so I don't really have new cartridges on hand except for magenta. I also am hesitant to buy new cartridges if there is no guarantee that it would solve the problem. At this point, I would like to get an explanation of why I see this issue. I only buy ink from Walmart (not from 3rd party sellers), Staples, and Office Depot (I have receipts to prove that). I have not ever used refilled ink cartridges. I bought this 9010 printer because my old printer (8600) lasted me 8 long years (2 of those years were when I finished my masters)! I am very disappointed and frustrated. I have reached out via Messenger, sent a message to Support, and am awaiting responses. Does anybody have any troubleshooting tips to add? Has anybody else experienced this issue, and did you get it resolved? I would greatly appreciate any help. Thanks!

[sandytechy20]

@Seacell

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[Vinodh1]

Hi .. Were you able to solve this issue?

I m also having this same issue.

Thanks

Vino