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‎11-24-2019 06:00 AM

HP Recommended
Product: OfficeJet Pro 7720
Operating System: macOS 10.15 Catalina

Screenshot 2019-11-24 at 12.56.11.pngScreenshot 2019-11-24 at 12.56.46.pngI just purchased this printer from PC World Ebay store and I'm beginning to think I've bought a dud. I have a" Supply System Problem" message that appeared with the set up cartridges and won't clear. I've tried all the solutions presented on here but to no avail. I've factory reset via EWS and enabled web services on there too. Changed cartridges and the Firmware is up to date and now I'm stuck! is there anything else I can try other than sending it back. As you can see it has been used and I'm wondering if it's an ex shop display model. Any help/suggestions would be gratefully  appreciated. 

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-27-2019 05:00 AM

HP Recommended

Hi @Alsidy61

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎11-27-2019 05:00 AM

HP Recommended

Hi @Alsidy61

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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