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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-09-2019 11:25 AM

HP Recommended

@JelenaPrica,

 

Welcome to the HP Support Community! 

  • What is the exact model for your printer?
  • What is the exact issue you are facing?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-12-2019 09:24 AM

HP Recommended

We just bought another 2 of those printers for the office recently, and after running out of the initial ink, we tried to replace them with the other cartdridge that are working fine on other printers which use the same model of toners and we have the same errors appearing whenever we try to use them. Tried calling support, couldn't get any answer or response except "we can't do anything for you, please buy new hp toners instead".

If there's a solution please also contact us in MP thanks

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‎05-12-2019 10:58 AM

HP Recommended

@lexiaopi

 

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

 

 

I work on behalf of HP
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