Supply system problem error

[JAM60555]

Supply System Problem error after adding a new black cartridge to an HP Office Jet Pro 8710

[Hawks_Eye]

Hi @JAM60555 

Welcome to the HP Support Community! We're here to help you get back up and running.

If you experience a "Supply System Problem" error after installing a new black cartridge in your HP OfficeJet Pro 8710, follow these troubleshooting steps:

Step 1: Check the Cartridge

Open the Cartridge Access Door: Slip your fingers into the slot on the left side of the printer and pull forward to open the door.

• Wait for the Carriage to Idle: The carriage will move to the left; wait until it is idle and silent.

Remove and Inspect the Cartridge:

• Push in on the front of the cartridge to release it, then pull it out from its slot.
• Check for Glue Residue: Ensure there is no glue residue blocking the ink supply hole.
• If glue residue is present, it can obstruct ink flow. Remove any residue before proceeding.

Reinsert the Cartridge:

• Carefully replace the cartridge in its slot and push forward until it clicks into place.
• Close the cartridge access door and try printing again.

Step 2: Replace the Cartridge If Necessary

If the error persists despite following the steps above:

1. Contact HP Support:
   • You may need to replace the cartridge under warranty. Visit HP Customer Support to check warranty status and request cartridge replacement.
   • For any further errors or issues, updating your printer's firmware could help. For firmware updates, refer to Updating or Upgrading Printer Firmware.

Step 3: Replace the Printhead If Recommended

If HP Support indicates a printhead replacement is necessary:

Order a New Printhead: Visit the HP Parts Store to order a new printhead assembly, if it's no longer under warranty.

• Follow the on-screen instructions to identify the correct part number for your printer.

Follow Printhead Replacement Procedures:

• Detailed instructions for replacing the printhead can be found here.

These steps should typically resolve the "Supply System Problem" error

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Take care, and have an amazing day!

Regards, 

Hawks_Eye