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‎03-16-2025 02:28 PM

HP Recommended
Product: HP Tango X

My Tango X just died suddenly. I had it unplugged for a few weeks. I plugged it into the outlet I've always used and it turned on without issue, it went through the startup cycle and then the lights went off and it's been unresponsive since. I followed the Virtual Assistant's suggestions but nothing has made it come back to life. 

 

I love this printer and it's used rarely, it's essentially  brand new, but it is out of warranty. 

 

Any advice?

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1 REPLY 1

‎03-21-2025 07:26 AM

HP Recommended

Hi @geese-goose,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

It sounds like your HP Tango X printer is not powering on properly, possibly due to a power supply issue, internal component failure, or a firmware glitch. Here are some troubleshooting steps you can try:

 

Perform a Hard Reset

  1. Unplug the printer from the power source.
  2. Wait for at least 5 minutes to drain any residual power.
  3. Press and hold the Power button for 30 seconds (while unplugged).
  4. Plug the printer back in and try turning it on.

 

Check the Power Supply

  1. Make sure you're using the original HP power adapter.
  2. Try a different power outlet (avoid using a surge protector).
  3. Check if the power adapter LED light (if present) is on.

 

Reset the Printer Firmware (if it briefly turns on)

If the printer briefly powers on before shutting off again:

  1. Turn the printer on and wait for it to cycle.
  2. Quickly press and hold the Wi-Fi + Power button together for 10-15 seconds.
  3. If the printer enters setup mode (flashing lights), try setting it up again.

 

Check for Signs of Life

  • When you plug it in, do you hear any sounds or see any lights?
  • If it briefly turns on and shuts off, it could indicate a failing power board.

 

Try a Different Power Cord

If you have another compatible HP power adapter (such as from another HP printer), try using that. The Tango X requires a 32V power supply.

 

Let  me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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