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‎05-08-2020 03:39 AM

HP Recommended
Product: Tango X
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

Since Day 1 when I use my Tango X to print documents such as PDF, it prints in very blurred low quality. I have tested printing from my iphone and windows 10, both experience the same issue. However when I print photos, it comes out fine.

 

I have not touched the ink cartridges and have not printed much from the printer as well, my printer is not low on ink when I check.

 

Any help is appreciated, thanks.

 

Jeff 

3 REPLIES 3

‎05-14-2020 11:23 AM

HP Recommended

Hi @Jeff890

Welcome to the HP Support Community. I'd be happy to assist you.

  • Have you tried printing different types of documents like Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

 

Check for updates on the Adobe reader app 

Click here to know how.

 

Try printing the PDF file as an image

Refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-01-2020 12:38 AM

HP Recommended

Thanks Kumar.

 

I figured its a low ink issue... the thing is the printer never warned me it was on low ink, even before replacing the cartridges, it was showing at least 80% full. I guess it was because the cartridges are the ones that came with the printer when I bought it and I printed a few photos with it, but the printer should still be able to pick up its on very low ink.

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‎06-02-2020 07:32 AM

HP Recommended

@Jeff890

  • The ink cartridges that go with the printers are setup ink cartridges that are designed to initialize the printer.
  • During the initialization of the printer, a large quantity of ink is consumed by the printer to complete the cycle.
  • Printing photos consume more ink than printing documents/text on a regular paper.
  • Hence, replacing ink cartridges would help.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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