• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-01-2023 02:20 PM

HP Recommended
Product: HP Tango X

I change a cartridge (original HP ink from Instant Ink) and now the printer won't turn on.  It does make sounds when I restart it but there is no usual horizontal light and HP Smart writes printer is unavailable. I tried unplugging, restarting, holding the Power button for seconds...

Tags (1)
Category:
3 REPLIES 3

‎05-03-2023 06:43 PM

HP Recommended

Hi @Ms164,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If your Tango X printer is not turning on after changing the cartridge, there are several possible causes and solutions you can try.

 

  • Check the power source: Make sure the printer is properly plugged into an electrical outlet and the power cord is securely connected to the back of the printer.
  • Reset the printer: Sometimes the printer may encounter a software error or glitch that prevents it from turning on. To reset the printer, unplug it from the power source, wait for a few seconds, and then plug it back in.
  • Check the cartridge: Ensure that you have installed the cartridge correctly. Make sure that the protective tape has been removed, and the cartridge is securely clicked into place.
  • Check the battery: If you're using a battery to power your printer, check the battery level to ensure that it's not depleted. Try replacing the battery with a fully charged one to see if that resolves the issue.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎05-03-2023 07:50 PM

HP Recommended

I have done all of the above and it did not help. The power cord definitely work because the info button lights up and the printer makes sounds. But it is never truly 'awake' and there is no usual horizontal light bar.

Was this reply helpful? Yes No

‎05-04-2023 01:49 AM

HP Recommended

Hi @Ms164,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.