Tango prnter was working and then shut off in middle of job

[corona12033]

My TangoX printer will not turn on. It was printing and stopped in the middle and now I cannot turn it on. Tried everything - still not working.  What next!

[Raj2111]

Hi @corona12033 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

here are some troubleshooting steps you can try:

Check Power Connection:

• Ensure the printer is plugged into a working electrical outlet. You can test the outlet with another device to confirm it's providing power.

Inspect the Power Cord:

• Check the power cord for any visible damage or fraying. If it's damaged, you may need to replace it.

Power Reset:

• Unplug the printer from the wall outlet and wait for about 60 seconds. Then plug it back in and try turning it on.

Check for Overheating:

• If the printer feels unusually warm, let it cool down for a while before trying to turn it back on.

Look for Error Lights:

• If there are any lights or error messages on the printer, take note of them as they can provide clues about the issue.

Try a Different Outlet:

• Sometimes outlets can malfunction. Try plugging the printer into a different outlet to see if it powers on.

Inspect for Jammed Paper:

• If there’s any paper jammed inside, it might prevent the printer from turning on. Open the printer and check for any stuck paper.

Factory Reset:

• If you can access the printer’s menu and it responds, consider performing a factory reset. Consult the user manual for instructions on how to do this.

Refer to this link, click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support