Tango x not aligning. Lines on printing

[Hay7]

Hi, I cannot get the printer Tango X to align. It has faint lines on all coloured parts of print outs. I’m using instax  ink. I have tried many times to align over a few days and tried the technique of removing power cable and cartridges but nothing is working. Please help! Thank you. 

[Nal_NR]

Hi @Hay7,

Welcome to the HP Support Community. 

I'd like to help!

I see that you are facing print quality issues with your HP Tango printer.

Please follow the steps listed below to clean the cartridges from HP Smart:

1. Open HP Smart, and then select HP Tango or Tango X, if it is not already selected.
2. Click Printer Settings.
3. Under Utility, click Print Quality Tools.
4. Click Clean Printheads.
After the printhead cleaning procedure, the printer prints a Print Quality Diagnostic report.
5. Examine the print quality on the Print Quality Diagnostic report.
If the print quality is acceptable, click Done in the app. You can stop troubleshooting.
If the print quality is unacceptable, click Level 2 Cleaning in the app to perform the next level of cleaning.

You may also refer to this document.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Hay7]

Hi, unfortunately I already tried this and it didn’t resolve the issue. The only way the lines disappear is if I set it to best quality. This was not the case previously. Thanks. 

[Nal_NR]

Hi @Hay7,

Thank you for performing the recommended steps, I see that it has not helped. 

If you are still looking for further assistance, I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!