Test Print good-print quality bad

[RL24]

Hi,

I'm going nuts!!

I have print issues where there ssems to be smears and 'echo's on the print and streaks on colours. I've run every tool going but to no avail. When I run the HP print and scan app the colours are patchy. But when I run the  test page from the printer it's fine???

Could this be something to do with my wifi connection? Or do you think that's a red herring?

[TEJ1602]

@RL24, Welcome to HP Support Community!

To provide you with an accurate solution, I would like to know the following:

• Does copying work fine without any smears or smudges?
• Is the print quality bad from a particular application or all applications?

Meanwhile, follow the steps below:

Check the print settings

Check the print settings to make sure they are appropriate for your print job.

1. In the software application, you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Update the printer firmware

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Download and run the update from here. Refer to this document for additional help

If the issue persists, delete the driver and root level and retry, follow the steps below: 

1)In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Once the uninstallation is complete, you can download and install the latest software from here.

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RL24]

Still bad prints. It's like the image is smearing /repeatingdown the paper but the print report is perfect. 

Is it worth replacing the cartridges..? 

Update

*******

Replaced black as this is what's giving me the issue and it was running out...... Same issue

Copying giving same issue

[TEJ1602]

@RL24

Share the print quality diagnostic report.

Also, make a copy of any document and share the results.

Keep me posted

Cheers 🙂

[RL24]

See bottom where writing is...

Same happens all over writing on this...

[TEJ1602]

@RL24

This could be a possible hardware issue and I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!