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Test page only prints in color, nothing else, why?

HP Recommended
HP office Jet pro8710
Microsoft Windows 10 IOT

HP office Jet pro8710

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HP Support Agent
HP Support Agent
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HP Recommended

@mjc123

 

I reviewed your post and I understand that you are facing issues printing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • Are you able to make a copy?
  • Are you getting any error when you print?
  • Do you have the printer software installed on the computer?
  • What is the Windows version you are using?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till the warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 3
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HP Recommended

Black and white only

NO COLOR

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