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‎01-06-2017 10:14 PM

HP Recommended
Product: HP ENVY 7640
Operating System: Microsoft Windows 10 (32-bit)

From the control panel on my laptop it shows the printer has a paper jam.  However, I can print test pages from the actual printer and make copies.  So there isn't a paper jam.  I turned the power off and waited at least 2 minutes.  Not fixed!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2017 10:49 AM

HP Recommended
Thank you for your reply. The issue was resolved by restarting the laptop after trouble shooting failed.

View solution in original post

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3 REPLIES 3

‎01-07-2017 10:27 AM

HP Recommended

The troubleshooting steps in the document here may help resolve the paper jam message on your Envy 7640 printer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎01-07-2017 10:49 AM

HP Recommended
Thank you for your reply. The issue was resolved by restarting the laptop after trouble shooting failed.
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‎04-30-2019 01:26 PM

HP Recommended

Clicking "restart" on the laptop power menu finally cleared the 'false paper jam error' message (from my HP psc1315 printer) after a day of working through all the HP and forum suggestions and turning the system down and shutting off the power strip overnight didn't work. 

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