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‎06-05-2017 10:21 AM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 7 (64-bit)

Printer prints diagrams but wont print text. I have reinstalled all the drivers and still not printing the text. 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2017 02:13 PM

HP Recommended

@Mike57

 

This is a great location to get assistance! I read your post and see that your  HP Envy 4520 printer is not printing text. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Which application are you using to print text?
  • How is the printer connected to the computer, wired or wireless?
  • Did you do any hardware or software changes?

Meanwhile:

 

Perform hard reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 30secs.
  • Connect the power cable to the printer and directly to the wall outlet.
  • Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-06-2017 02:13 PM

HP Recommended

@Mike57

 

This is a great location to get assistance! I read your post and see that your  HP Envy 4520 printer is not printing text. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Which application are you using to print text?
  • How is the printer connected to the computer, wired or wireless?
  • Did you do any hardware or software changes?

Meanwhile:

 

Perform hard reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 30secs.
  • Connect the power cable to the printer and directly to the wall outlet.
  • Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎06-08-2017 04:17 AM

HP Recommended

Sorted now thanks.

Was this reply helpful? Yes No
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