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‎10-07-2016 09:23 AM - edited ‎10-07-2016 09:24 AM

HP Recommended
Product: HP Deskjet 2514
Operating System: Microsoft Windows 10 (64-bit)

I bought an HP Deskjet 2514 in the US and moved to Spain. The cartridge model in the US is 61. I checked and found out that the equivalent cartridge in Europe is the HP 301. I bought color and black HP 301XL cartridges. I install them and fit perfectly. However, once installed I get the following error message:

 

The cartridges listed above are not intended for use in this printer as it is currently configured.

 

What do I need to do in order to configure the printer so I can use these cartridges?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2016 07:02 AM

HP Recommended

Hi Carlos,

From seeing your notes, did they complete the issue and the pritner accepts the local cartridges?

 

If so the proccess has completed.. and this would not change in the furutre..

 

If you were not able to reset the printer and the local ink cartridges are rejected please clarify accordingly..



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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6 REPLIES 6

‎10-07-2016 10:06 AM

HP Recommended

Hi,

You would need to contact the local HP Support by following the form below:

https://support.hp.com/es-es/contact-hp/product/HP-Deskjet-2510-All-in-One-Printer-series/5157438/mo...

 

A support representitive will set the printer to use the local ink cartridges, as described by the following document:

http://support.hp.com/us-en/document/c02558798

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-10-2016 05:10 AM - edited ‎10-10-2016 05:20 AM

HP Recommended

Thank you so much Shlomil. !! I have been trying to get some way to access technical support in Spain but the only option seems to be to pay 25 euros. In other threads I have seen that in all countries this product region localization is done free of charge. Would you be able to give me a contact number or an e-mail address of someone in technical support HP Spain? I have invested a ridiculous amount of time trying to solve this simple issue.

 

Thanks again for your help!!!

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‎10-10-2016 05:43 AM

HP Recommended

Hi,

Here is a link tot he Spanish HP support.

 

http://www8.hp.com/es/es/contact-hp/phone-assist.html

 

I hope that this helps.

>(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.
If my answer was helpful please click the Thumbs Up.
If your problem is solved please click the Accept as Solution button so other forum users can use the solution.---->

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‎10-10-2016 06:21 AM

HP Recommended

Hello Kryten. Thank you so much. The page said that support was not possible for out-of-warranty printers but I called anyway and got the issue resolved. Caveat however: I was told that the process might fail; in fact, even though the printer is working, it might cease to work in the future. In that case, the only solution is to use the product upgrade program and buy another printer. If the printer fails, I will not purchase another HP product. It took me hours to sort out this issue and it would have been impossible without your help and Shlomil.

 

Thanks again!

 

Carlos.

Was this reply helpful? Yes No

‎10-10-2016 07:02 AM

HP Recommended

Hi Carlos,

From seeing your notes, did they complete the issue and the pritner accepts the local cartridges?

 

If so the proccess has completed.. and this would not change in the furutre..

 

If you were not able to reset the printer and the local ink cartridges are rejected please clarify accordingly..



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-10-2016 08:18 AM

HP Recommended

Hi Shlomil. The printer works fine, but the technical support person insisted that sometimes the printer just stops recognizing the local cartridges and that if that happens, there's no way to fix the printer. I was rather surprised. But the fact is that it is now working. Thank you very much!!!!

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