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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-26-2025 06:51 PM

HP Recommended

The printer is not physically printing. The Printer queue says it is printing, but no output.

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1 REPLY 1

‎10-29-2025 08:48 AM

HP Recommended

@Jutara, Hi there, and welcome to HP Support Community!

 

Thank you for reaching out with your concern. I'm glad to assist you today.

If your HP Envy 6165e printer shows that it's printing in the queue but no pages are coming out, here are some steps to help resolve the issue:

Restart Printer and Computer

  • Turn off the printer and unplug the power cord.
  • Shut down your computer.
  • Wait 30 seconds, then plug the printer back in and power it on.
  • Restart your computer and try printing again.

Clear the Print Queue

  • On Windows:
    • Press Windows + R, type services.msc, and press Enter.
    • Find Print Spooler, right-click and choose Stop.
    • Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
    • Go back to services.msc, right-click Print Spooler, and choose Start.
  • On macOS:
    • Go to System Preferences > Printers & Scanners.
    • Select your printer and click Open Print Queue.
    • Cancel all jobs and restart the printer.

HP printers - Print jobs stuck in print queue (Windows, macOS) | undefined

Run HP Smart/HP App Diagnose & Fix

  • Download the HP Smart app from https://www.123.hp.com.
  • Open the app, select your printer, and click the Diagnose & Fix tool.
  • Follow the on-screen instructions to resolve any detected issues.

Check for Ink or Paper Issues

  • Ensure there is paper loaded correctly in the tray.
  • Check ink levels via the HP Smart app or printer touchscreen.
  • Make sure no error lights are blinking on the printer.

Update or Reinstall Printer Drivers

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

 

A quick “Yes” also goes a long way in showing appreciation!

Take care!

 

Best regards,

Max3Aj

HP Support

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