The HP SMART app on my laptop has a constant blue circular motion

[6400en]

My Laptop Screen shows a blue circulation motion when I open the HP SMART app

[Hawks_Eye]

Hi @6400en,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better, 

Was there any change in your wireless router or service provider?

What is the status of your printer's wireless light bar?

 Are you facing the same issue while printing from your mobile device or any other computer?

In the mean time try the suggestion below:

1. Uninstall and Reinstall the Smart App.

2. POWER RESET 

Let's do a power reset on your printer by following the steps below.

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

3. Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. 

And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406