The Information button/light is always on

[Erwin3]

The information button/light is always on on my Desk Jet 2755e

[Kuroi_Kenshi]

Hi @Erwin3,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Error Messages:

• Press the information button on your printer to get more details about the error.
• Look at the printer's display panel for any specific error messages or codes.

Review Printer Status on Your Computer:

• Open the HP Smart app or your printer software on your computer.
• Check the status of the printer for any alerts or messages that might give insight into the issue.

Verify Ink Cartridge Installation:

• Ensure that the ink cartridges are properly installed and seated in the printer.
• Check for low ink levels or any ink cartridge alerts in the HP printer software.

Paper Jam and Paper Tray Check:

• Ensure there is no paper jam in the printer by checking the paper path and tray.
• Remove any stuck paper carefully and make sure the paper is loaded correctly.

Restart Printer and Clear Queue:

• Turn off the printer, wait a few seconds, and then turn it back on.
• Clear any pending print jobs from the print queue on your computer.

Software and Driver Update:

• Ensure the printer drivers and software are up to date. Visit the HP Support website to download the latest updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,