The blue light is on my printer and will not turn off for any reason, can someone help me with this

[SA789-Newhart]

I need someone to help me to get the blue light off the officejet printer so we can continue printing. Only added ink cartilages today. Did not do anything else to the printer than that. Could someone tell what to do to get the printer back up and running because I have to print some things for school b4 12:00 midnight tonight. Thanks in advance.

[EDIT]

[Jeet_singh]

@SA789-Newhart,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues related to your HP Printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution,I'll need a few more details:

Are you referring to the wireless light on the printer or cartridge light blinking? Could you please share the screenshot of the issue as this will help me in further assisting you.

Have you tried to clean the ink cartridge contacts?

Do you get any error message on the printer screen or on the computer screen?

How is the printer connected? USB/Wireless

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Alternatively, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Printers - Ink Cartridge Errors

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[joejoan]

hp 3830 blue light on steady will print from computer but will not make a ciopy

[TEJ1602]

@joejoan, Welcome to HP Support Community!

Check Hardware:

1. Power the printer ON
2. Open the flatbed cover
3. Hit the Copy button on your printer.

• Does the scanner bar move when you hit the copy button?
• Does the scanner bulb light up?

If the answer is NO to both the questions, I am afraid it could be a hardware failure. Try following the below-mentioned troubleshooting steps:

Step 1: Check Power:

Lack of power can cause your HP Printer not to respond properly. Please ensure that your printer is not currently plugged into a power strip or surge protector as these can cause your printer not to get sufficient power and result in performance issues. Once your printer is plugged directly into a wall outlet for power please test the copy function again. Should copying still fail, please proceed to the next step

Step 2: Power Reset:

1. Power your printer ON
2. With the printer ON disconnect the power cable from the rear of your printer
3. Leave the power cable disconnected for 60 seconds
4. Plug the power cable back in
5. Your printer should power back up on its own

Once the printer returns to the ready state, please test the copy function again. If still a no go, please continue to the next step.

Step 3: Update Firmware:

HP regularly releases new printer firmware versions with product enhancements or issue fixes. Depending on your printer, apps on the printer control panel might also receive updates. Update firmware and apps on a regular basis to make sure you are getting the most out of your printer. Refer to this link for help.

Once the Firmware Update has completed successfully please try to copy again.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!