The cartridge carriage is stalled

[Nargiz]

Printer's first setup cannot be completed because of black pin on the left side in the cartridge carriage. The pin seems to be a part of mechanism.

Never printed any page, so no paper jams, the carriage doesn't move freely toward the end of left  

[The_Fossette · Accepted solution]

Hi @ Nargiz,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the carriage is stuck on the printer.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2sF0cvo

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Nargiz]

Thank you The_Fossette, 

The issue with the carriage is resolved. The problem was because I was not connecting the power cable to plug in the wall.

Now i am stuck connecting it to the wireless network, it doesn't recognize my WPA phrase:(. I believe I will find some solution in the forum...

[The_Fossette]

Hi @ Nargiz,

Thank you for posting back.

Follow the steps in the below article to setup your printer wirelessly.

http://hp.care/2gkbbW3

Let me know how it goes and you have a great day!