The control screen is stuck on the message

[Eranta]

I have a tank790 printer
The control screen is stuck on the message: HP software is configuring your printer
And I can't get to the control panel

[Max3Aj]

Hi @Eranta, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Your HP Smart Tank 790 printer seems to be stuck in the setup or configuration process. Try the following steps to resolve the issue:

Restart the Printer

• Unplug the power cable from the printer while it is turned on.
• Wait for 1-2 minutes.
• Plug the power cable back in and turn it on.
• Check if the screen responds.

Perform a Hard Reset

• Turn off the printer and disconnect all cables, including USB and Ethernet.
• Hold the Power and Cancel (X) buttons together for 10-15 seconds.
• Release the buttons and turn the printer back on.

Restart the Setup via HP Smart

• If the issue started during setup, try restarting it using the HP Smart App:
  • Open HP Smart on your Mac/iPhone/iPad.
  • Delete the printer from the app.
  • Re-add it by selecting Add Printer and following the setup steps.

Update the Printer Firmware (if accessible)

• If you can access HP Smart App, go to Printer Settings > Advanced Settings (EWS) > Firmware Update.
• If stuck, try updating via a Windows PC if available.

Factory Reset (if possible)

• If you can access the control panel:
  • Go to Settings > Printer Maintenance > Restore Factory Defaults.
  • If the screen is still stuck, try powering off the printer, then holding Wi-Fi + Cancel (X) buttons together while turning it back on.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support