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‎03-24-2023 08:22 PM

HP Recommended

I just setup my new LaserJet MFP M234dw. It is listed in my computers devices and the computer tells me that it is 'ready' but the printer does not appear in the dialog box when I try to print a PDF. It is shown in Devices and Printers but with a yellow (Troubleshoot) exclamation point. When I click on 'Properties'  the message: The drivers for this device are not installed. (Code 28) appears. I did use the HP Smart App for the setup. What is causing the drivers not to install? How can I get them installed? Thanks.

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2 REPLIES 2

‎03-27-2023 08:01 AM

HP Recommended

Hi @kdaskew,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer. 

- Connection method - USB, physical LAN, or wireless?
- Snap shot of the error messages (if any) on the unit. 


Take care and have a great day ahead.

Rainbow23 - HP Support.
1 person found this reply helpful
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‎03-27-2023 07:41 PM

HP Recommended

Hi Rainbow23,

 

Thank you for you reply. Prior to receiving it I updated my Windows 1o which resolved the issue. The drivers installed and the printer is up and running. Thanks again.

Kevin

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