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- Printing Errors or Lights & Stuck Print Jobs
- The error message is "The printer cannot print on paper shor...

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03-29-2022 10:20 AM
Trying to print a #10 envelope. The error message is "The printer cannot print on paper shorter than 4.9"/12.5 cm." It has been printing envelopes but all of a sudden last week began with this error message. I've looked at printer settings and have tried some changes but still cannot get it to print the #10 envelope.
04-01-2022 03:18 PM
@Fun123
Welcome to the HP support community.
I understand that you are unable to print on envelopes, I am glad to assist you.
Try the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee