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‎09-07-2021 11:42 AM

HP Recommended
Product: HP Envy 5530

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 Hi, this message will not budge from my printer, I use HP subscription ink and have not been sent a one to replace it with, so I’m not sure if it’s it’s actually ran out of ink? Tried resetting printer, tried removing ink & putting it back in. Any suggestions would be really welcome. Thanks

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3 people had the same question
1 REPLY 1

‎09-07-2021 12:24 PM

HP Recommended

I would suggest starting by removing the cartridge and gently cleaning the gold electrical connections on the backside of the cartridge with a clean damp lint-free wipe.  A clean coffee filter works well for this.  Also gently clean the matching electrical contacts in the printer carriage.

 

If the above does not resolve the issue the document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

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Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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