The image is compressed at the time of printing

[Neptun74]

Hello! I have an old printer hp deskjet 5743 I just bought new original cartridges to it, as I had a problem. He began to print, strongly compressing the image, even when printing a test page. Help me please.

[sandytechy20]

@Neptun74

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you the images are compressed while printing. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?
• How is the printer connected to computer, wired or wireless?
• Which operating system is installed on the computer?               
• Could you send the image again, as I am unable to open it.

Meanwhile:

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

[Neptun74]

Hello my dear friend.
Thank you for not being indifferent.

1. The problem started about a month ago
2. Printed in the evening. In the morning I decided to print the document, and I found out that all the lines had slipped. decided that the problem is in the cartridge. I bought a new one. The problem did not pass. The test is also printed compression.
3. The printer is connected Usb but even without connection the test page prints compressed.
4. Win 10 and Win XP

Photo cartext a4

[A4Apollo]

Hi! @Neptun74, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for writing back to us.

As you mentioned when you print a test page the letters on the test page are compressed.

Have you tried checking with a different brand paper?

Have you tried checking with a different ink cartridge?

Try the steps recommended below.

Align and clean the cartridges

Use the HP Deskjet Toolbox or Printer Assistant utility on the desktop (the utility name will depend on which HP Deskjet model is installed on the computer).

HP Deskjet Toolbox

To align the cartridges from the HP Deskjet toolbox, follow the steps below:

1. Open the HP Deskjet toolbox. The toolbox is located on your desktop in Microsoft (R) Windows XP, Me, 2000, 98, 95, and NT 4.0. In Windows 3.1x, the toolbox is located in the program group for the printer.

2. Select the Printer Services tab in the toolbox.

3. Select Cartridge Alignment and follow the steps on the screen.

4. After the alignment process is completed, perform a Cartridge Cleaning from the toolbox.

   1. Double-click the HP Deskjet Toolbox shortcut (or icon) on the desktop.

   2. Click the Printer Services tab.

   3. Click Clean the Print Cartridges. Follow the instructions that appear on the screen

Refer this article to further troubleshoot print quality issues with your printer.

If the issue still persists try uninstalling the printer software from your PC and reinstall the drivers using windows built-in drivers.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Refer this article to know more information about installing drivers using windows built-in drivers.

If the issue still persists is is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know it goes!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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