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HO Envy 4500

When making a copy on the printer the lamp isn’t on but when sending a document it prints perfectly 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Printing and scanning are two separate functions and one may work when the other is broken . The light on the scanner is only used when scanning an image for copying or scanning to computer or faxing. If none of the scanning functions work then likely the light unit has failed. If some scanning functions work but not others then software or the system itself has issues. A you have copying issues then I suggest you perform a factory reset on the device as a first step.

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

1 REPLY 1
HP Recommended

Printing and scanning are two separate functions and one may work when the other is broken . The light on the scanner is only used when scanning an image for copying or scanning to computer or faxing. If none of the scanning functions work then likely the light unit has failed. If some scanning functions work but not others then software or the system itself has issues. A you have copying issues then I suggest you perform a factory reset on the device as a first step.

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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