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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- The light isn’t on when copying on my printer

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05-19-2021 10:32 AM
When making a copy on the printer the lamp isn’t on but when sending a document it prints perfectly
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Accepted Solutions
05-19-2021 02:58 PM
Printing and scanning are two separate functions and one may work when the other is broken . The light on the scanner is only used when scanning an image for copying or scanning to computer or faxing. If none of the scanning functions work then likely the light unit has failed. If some scanning functions work but not others then software or the system itself has issues. A you have copying issues then I suggest you perform a factory reset on the device as a first step.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
05-19-2021 02:58 PM
Printing and scanning are two separate functions and one may work when the other is broken . The light on the scanner is only used when scanning an image for copying or scanning to computer or faxing. If none of the scanning functions work then likely the light unit has failed. If some scanning functions work but not others then software or the system itself has issues. A you have copying issues then I suggest you perform a factory reset on the device as a first step.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.