The magenta cartridge is not showing color with either an off brand or HP cartfidge.

[elk59]

We tried installing a lower cost magenta cartridge and it did not work.  Then bought/installed a genuine HP Magenta Ink Jet Cartridge #951; however, the magenta does not show any color on the print test.  Can someone please help?  Thank you!

[Alexander07]

@elk59

Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries.

Let's begin with cleaning the Printhead.

1. Load plain white paper into the tray.

2. On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.

3. Swipe the display to scroll to Tools, and then touch Tools.

4. Touch Clean Printhead.

5. When the first cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the second cleaning stage.

6. When the second cleaning stage completes, a test page prints. Examine the test page for print quality.

   • If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.

   • If the issue persists, touch Yes to start the last cleaning stage.

7. When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.

Let me know how this goes. 

Thanks!

[elk59]

Thank you for the suggestion and I did try it twice without success.  In addition to the magenta, the yellow cartridge is not showing true color.  Your helpfulness is appreciated, and regret it did not work.

I am at the point of considering a replacement printer.

[Raj1788]

@elk59

It looks like you were interacting with @Alexander07, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

I have sent you a private message, to contact HP Phone support depending on the product that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

Have a great day!