The network connection to the printer has been lost.

[Rcool]

Prior to losing the connection I have not had any problems since first installed years ago.  I have tried to go thru the Wireless Setup Wizard.  The printer doesn't 'see' my network.  Other items on the netork function ok. I also tried to input the network name, but the printer still doesn't see it.  Also, when I touch the wireless icon 'IP: Not connected' is displayed.  Unable to get an IP address.

Any suggestions welcome.

TIA,

Rcool

[TEJ1602 · Accepted solution]

@Rcool, Welcome to HP Support Community!

Resetting the printer network settings may resolve the issue. Here is how you do it:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch  (Setup). Touch "Network Setup", touch "Restore Network Settings" and touch Yes.

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) On the printer control panel, touch 

7.) Touch the Settings icon  Touch Wireless Setup Wizard and then follow the instructions to connect the printer to your home WiFi

Let me know the outcome.

Cheers 🙂

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